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By Tammy Pollard - Posted on: The hotel was close to Ardundel Mills Mall and Maryland Live, Starwood hotels resorts looked ok although an oddly shaped hotel. Upon check-in, I Starwood hotels resorts to be relocated to another floor because the room was next to the elevator.
We had to wait for 30 minutes for another room, which was ok. I was told we had to wait because the room wasn't clean. The sheets in the room were dirty so we had to wait for another 30 minutes to get them to clean the room again. The pool was smaller then my backyard pool, indoors and wasn't open until 5pm on Friday.
With a family reunion, a family birthday party and a wedding booked the pool was crowded as soon as it opened. The hotel told us there was a happy hour from pm so having been to the Aloft in NJ happy hour, we decided to go to the bar until our family events began. We were immediately told by someone at the Aloft hotel that the happy hour buffet was only for the wedding group, we couldn't use the pool table and we could only sit in one section of the lobby bar area.
Later that evening another family member discovered they also had dirty sheets and were told no one was on duty for housekeeping so they slept four people in one bed, which was an unacceptable answer.
When they complained and asked to speak with the manager they were told, he won't be in until 11am the next day. On Saturday, we came down for breakfast which we were told was until 10am. The staff started breaking down breakfast at 9: After returning from a day out with my family, I showered for the evening events and discovered we were given towels with spots all over them, I called the front desk but never received clean towels, luckily I always travel with my own, just in case.
Sunday morning was when I finally broke from the poor management of this hotel. I was walking down the hall to breakfast and saw a used condom on the floor.
Now I didn't blame the hotel for this, it's what happened afterwards that I blame them. When I came off the elevator, I immediately told the front desk that there was a used condom in the hallway in front of room The causal response made me know this wasn'tgoing to be addressed in a timely manner.
I then went to breakfast and when I came back up to my floor after breakfast to my amazement the condom was still there on the floor. This was now a hotel management issue because they were aware of the problem. I decided to see how long it would take the to clean this up, well I will never stay here again.
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